Contact at FiresideTextiles.com
Questions about your order?
If you are emailing about an order you placed, please make sure to include your name and order number with your question so I can locate your order information.
Order and Processing Times:
Since my items are handmade and may need to be reprinted to fill your order, processing times may take up to 2 weeks. If your item is finished and on hand, processing time is generally 3-5 business days.
For domestic orders within the US, I ship USPS First Class or Priority dependent on package weight. This includes a tracking number. Before 2020, orders generally took 3 to 7 business days to arrive, but sometimes took upwards of 2 weeks depending on USPS. As of 2020, these estimates are basic guidelines, however, delays are no longer considered rare.
International orders to everywhere except Canada, Mexico, Australia, and New Zealand are currently paused. I apologize for the inconvenience. Depending on your country, I may be able to sell and ship to you through Etsy. For international orders, I ship USPS First Class or Priority International dependent on package weight. As of 2022, International shipping can typically take 4 to 6 weeks to arrive, but may take upwards of 12 weeks. (Canada is roughly 3 to 5 weeks, Europe is roughly 4 to 6 weeks) Tracking number is included, though please note once a package leaves the US, package scans can be unreliable and inconsistent.
**Please contact me if you have questions regarding shipping cost or would like to upgrade to faster shipping. Rates per country and weight have been calculated, but sometimes I will not know the exact shipping charge until I purchase a shipping label. I will always refund over-payment on shipping.**
If your order has not reached you after the estimated times above, please email Contact at FiresideTextiles.com with your name and order number. I also recommend checking in with your local post office master regarding your package. If your tracking ever gets "stuck" on a leg of its journey, sometimes signing up for email alerts on that tracking number can help get the package back in the system.
Customs and Import Taxes:
Buyers are responsible for any customs and import taxes that may apply. I am not responsible for delays due to shipping and customs.
Refunds / Exchanges / Cancellations:
I want you to be delighted with your order! I will accept returns, exchanges, and cancellations.
- Contact me within 14 days of delivery
- Ship items back to me within 30 days of delivery
- Request a cancellation within 24 hours of purchase
Returns: Customer is responsible for return shipping cost. Products must be returned in their original/unwashed condition. If the item is not returned in its original condition, the buyer is responsible for any loss in value. Refunds are processed when the item has been shipped back, received, and inspected by Fireside Textiles. Shipping costs are non-refundable. When processed, credit will be applied to your original method of payment and may take a few business days to clear.
Exchanges: Exchanges are handled as returns with a refund. Follow the above Return Policy for information about a refund. New items may be purchased under a new order.
Cancellations: To cancel an order, please email Contact at FiresideTextiles.com within 24 hours of purchase. As long as your item has not be packaged and prepared for shipping, your order will be cancelled and refunded in full.
Please email me at Contact at FiresideTextiles.com to proceed with a refund, exchange, or cancellation. You must include your name and order number in your email.
Because of the nature of these items, unless they arrive damaged or defective, I can not accept returns for sale items.
All items have passed visual inspection before being packaged and shipped out. If your item arrives damaged via transit, please take photos and immediately email me at Contact at FiresideTextiles.com.
I make every attempt to have listing photos look as true to life as possible through lighting and color correction. However, due to calibration differences between monitors and device screens, colors in the listing photos may vary based on your screen. Please note that color variances may occur.
Copyright and Usage:
All work and content is Copyright Fireside Textiles. You may use my fabric in personal and commercial projects. Fabric can not be passed off as your own. Artwork copyright is retained by Fireside Textiles and my artwork/designs may not be replicated or reproduced in any way.
I will only use your shipping address, billing address, and contact information to communicate with you about your order, fulfill your order, and for legal reasons (like paying taxes). If you subscribe to my email newsletter, you can opt-out at any time by clicking the unsubscribe at the bottom of any email.